Frequently Asked Questions

Our custom furniture projects typically span 8 to 16 weeks from initial consultation to delivery. The timeline encompasses design development (2-3 weeks), material sourcing (1-2 weeks), fabrication (4-8 weeks), and finishing (1-2 weeks). Complex pieces with intricate joinery or specialized materials may necessitate additional time. We deliver detailed timeline estimates during the initial consultation based on your specific design requirements.

We commence with an in-depth consultation to understand your vision, spatial requirements, and functional needs. Our design engineers then develop initial 3D renderings for your review. You can request modifications to dimensions, materials, finishes, and details through multiple revision cycles. Once the design is finalized, we deliver photorealistic renderings displaying your piece in various lighting conditions. This iterative process guarantees complete satisfaction before fabrication begins.

We source premium hardwoods including walnut, ash, oak, cherry, and maple from certified sustainable forests. Our metal components utilize aerospace-grade aluminum, stainless steel, and powder-coated steel. We also work with engineered materials like Baltic birch plywood, high-pressure laminates, and sustainable composite materials. Each material undergoes rigorous testing for structural performance, environmental stability, and longevity. Material selection depends on your functional requirements, aesthetic preferences, and budget considerations.

Yes, we provide professional delivery and installation services throughout the Vancouver metropolitan area. Our team carefully transports your furniture using specialized equipment and protective materials. For larger pieces or complex installations, our craftspeople handle on-site assembly and positioning. We also offer white-glove service that includes unpacking, installation, debris removal, and final inspection. Delivery outside our primary service area can be arranged through trusted logistics partners.

All custom furniture pieces include a comprehensive five-year warranty covering structural integrity, joinery, and finish quality under normal use conditions. This warranty protects against manufacturing defects, material failures, and workmanship issues. We also offer extended warranty options and lifetime maintenance services. Normal wear from everyday use, damage from misuse or accidents, and finish deterioration from harsh environmental conditions are not covered. Detailed warranty terms are provided with your purchase documentation.

We can create pieces inspired by existing designs while ensuring compliance with intellectual property rights. If you have furniture you love but need different dimensions, materials, or functionality, we can develop custom interpretations that capture the essence while incorporating your specific requirements. We cannot directly replicate copyrighted or trademarked designs, but we excel at translating design concepts into unique pieces tailored to your space and preferences.

Sustainability drives every aspect of our operation. We source wood exclusively from FSC-certified forests, implement zero-waste cutting optimization algorithms, and power our workshop with renewable energy. Our finishing processes use low-VOC treatments that protect indoor air quality. Material offcuts are repurposed into smaller projects or donated to local woodworking programs. We also design for longevity, creating furniture that lasts generations rather than requiring replacement. This comprehensive approach minimizes environmental impact while maintaining exceptional quality.

Pricing depends on design complexity, materials selection, dimensions, and finishing requirements. Simple pieces with standard materials typically start around CAD $3,400, while elaborate designs with exotic woods or complex mechanisms can exceed CAD $20,400. We provide transparent itemized quotes detailing material costs, labor hours, and finishing expenses. A 50% deposit is required to begin fabrication, with the balance due upon completion before delivery. We work within your budget to optimize design choices while maintaining our quality standards.