Privacy Policy

phraxellchran is committed to protecting your privacy in accordance with Canadian privacy laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our custom furniture design services.

Information We Collect

We collect information that you provide directly to us when you request a design consultation, submit inquiries through our contact forms, or communicate with our team. This information may include your name, email address, phone number, physical address, and details about your furniture project requirements including spatial dimensions, design preferences, and budget parameters.

We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and interaction patterns. This data helps us understand how visitors engage with our content and improve our website functionality.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our custom furniture design services. Specifically, we use your information to respond to consultation requests, develop custom furniture designs tailored to your specifications, communicate project updates and timelines, process orders and coordinate delivery logistics, and provide customer support throughout the design and fabrication process.

We also use aggregated, de-identified data to analyze website traffic patterns, improve our design processes, and develop new furniture concepts based on common customer requirements.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, such as payment processors, delivery services, and cloud storage providers. These partners are contractually obligated to maintain the confidentiality of your information and use it only for the purposes we specify.

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Design Project Information

When you commission a custom furniture piece, we retain detailed records of your design specifications, material selections, dimensional requirements, and correspondence throughout the project. This information is essential for fabrication accuracy, quality control, warranty support, and future modification requests. We maintain these records for the duration of our warranty period and as required by applicable business record retention laws.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, analyze site traffic, and understand user behavior patterns. You can control cookie preferences through your browser settings, though disabling cookies may limit certain website functionality.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure server infrastructure, access controls, and regular security assessments. However, no internet transmission is completely secure, and we cannot guarantee absolute security of information transmitted through our website.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Design project information is retained for the duration of our warranty period plus applicable legal retention requirements.

Your Privacy Rights

You have the right to access, correct, or delete your personal information in our possession. You may request a copy of the personal data we maintain about you, request corrections to inaccurate information, or request deletion of your information subject to legal retention requirements. To exercise these rights, contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party websites for material suppliers, design inspiration, or industry resources. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies independently.

Privacy Authority

This Privacy Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy legislation applicable in Canada. If you have concerns about how we handle your personal information, you may contact the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca or by phone at 1-800-282-1376.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our website or services after such modifications constitutes acceptance of the updated Privacy Policy.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

phraxellchran
1263 W Broadway, Vancouver, BC V6H 3X8, Canada
Phone: +18006226232
Email: info@phraxellchran.world